​

By making a booking for, entering or using Ewelme Dog Field, you agree to these Terms & Conditions.

Please read them carefully before making a booking and ensure that everyone attending as part of your booking is aware of and complies with them.

These Terms & Conditions apply to the use of both Ewelme Dog Field secure dog fields.

1. Bookings & Access

1.1 Access to Ewelme Dog Field is strictly by advance booking only.

1.2 Your booking is for the date, time, field and duration stated in your booking confirmation.

1.3 You must not enter the field before your booked start time and must have completely vacated the field, including all dogs, people, vehicles and belongings, by the end of your booked session.

1.4 The entire booking period includes the time required to enter, unload, exercise your dog, collect belongings, load your dog and vehicle and leave the field.

1.5 You must not enter while another customer is still occupying the field.

1.6 Access codes, gate codes or other security information supplied to you are for your booking only and must not be shared with anyone who is not attending as part of your booking.

1.7 You are responsible for ensuring that the field gate is fully closed and securely fastened before releasing any dog.

1.8 Before leaving, all dogs must be safely secured before the field gate is opened.

2. Responsibility for Dogs

2.1 The person making the booking is responsible for all dogs brought onto the site as part of that booking.

2.2 Dogs must remain under the effective supervision and control of a responsible person throughout the visit.

2.3 Owners and handlers are responsible for assessing whether the field, fencing, equipment and surrounding environment are suitable for their individual dog.

2.4 Dogs with behavioural difficulties, including reactive dogs, are welcome provided that the person responsible for the dog can safely manage it and complies with all applicable legal requirements.

2.5 A dog must not be allowed to behave in a manner that creates an unreasonable risk of injury to any person or animal.

2.6 Owners are responsible for ensuring that their dog complies with all legislation applicable to that dog.

2.7 Dogs subject to the Dangerous Dogs Act 1991 or any Certificate of Exemption must also comply with our separate Exempt & Banned-Type Dogs Policy.

3. Field Security & Fencing

3.1 Our fields are enclosed for private dog exercise. However, no fencing system can be guaranteed to be completely escape-proof for every dog in every circumstance.

3.2 You are responsible for inspecting the field, fencing and gates on arrival before releasing your dog.

3.3 If you notice any damage, gap, weakness, open gate or other concern that could affect the security of the field, you must keep your dog secured and contact Ewelme Dog Field.

3.4 You must not release a dog if you believe the fencing or field is unsuitable for that dog.

3.5 Dogs must not be deliberately encouraged or permitted to climb, jump over, dig underneath or damage fencing, gates or other boundaries.

4. Use of the Field

4.1 Ewelme Dog Field is a rural outdoor environment.

4.2 Users should expect conditions associated with outdoor countryside environments, which may include uneven ground, slopes, holes, mud, standing water, vegetation, tree roots, branches, stones, insects, wildlife and changing weather conditions.

4.3 Customers are responsible for taking reasonable care for their own safety and wearing footwear and clothing appropriate for the conditions.

4.4 You must use the field, gates, parking areas and equipment responsibly and in accordance with any signs or instructions provided.

4.5 You must not interfere with livestock, wildlife, neighbouring land, fencing, machinery, buildings or other property on or surrounding the site.

4.6 Smoking, fires and any activity that could create an unreasonable risk of fire or damage are prohibited unless expressly authorised by Ewelme Dog Field.

5. Dog Health

5.1 You must not bring a dog to Ewelme Dog Field if you know or reasonably suspect that it is suffering from a contagious or infectious condition which may place other dogs at risk.

5.2 Owners are responsible for maintaining appropriate vaccinations, parasite control and general preventative healthcare for their dogs in accordance with veterinary advice.

5.3 If your dog becomes unwell while using the field, you should secure the dog and seek appropriate veterinary advice where necessary.

5.4 Ewelme Dog Field cannot guarantee that the land will be completely free from naturally occurring parasites, bacteria, viruses, plants, wildlife or other environmental hazards associated with outdoor environments.

6. Dog Waste & Litter

6.1 Owners must pick up all dog waste produced by their dogs during their visit.

6.2 Dog waste must be placed in the designated bins where provided.

6.3 All other litter and personal belongings must be removed from the field when you leave unless a designated bin is provided for that waste.

6.4 Customers must leave the field in a reasonable condition for the next user.

7. Equipment

7.1 Any dog-training, enrichment, play or activity equipment provided within the field is intended for canine use only, unless expressly stated otherwise.

7.2 Children and adults must not climb, stand, sit or play on dog equipment.

7.3 Dogs must be appropriately supervised when using equipment.

7.4 Owners must assess whether individual pieces of equipment are appropriate for their dog's size, age, physical condition and ability before permitting the dog to use them.

7.5 Equipment must not be moved, altered, dismantled or deliberately misused unless it is specifically designed for customer adjustment.

7.6 Any defect or damage to equipment must be reported as soon as reasonably possible.

8. Children

8.1 Children may attend Ewelme Dog Field but must be appropriately supervised by a responsible adult at all times.

8.2 The adult responsible for a child must assess the suitability of the field and activities for that child and ensure that the child behaves safely.

8.3 Children must not climb on gates, fences, dog equipment or other structures.

8.4 Children must not be left unsupervised with dogs where doing so would be unsafe or unlawful.

8.5 Additional rules apply to children attending with exempt banned-type dogs and are contained within our Exempt & Banned-Type Dogs Policy.

9. Vehicles & Parking

9.1 Vehicles must be driven carefully and responsibly while on the property and drivers must follow any signs or reasonable instructions provided.

9.2 Vehicles must only be parked in authorised areas.

9.3 Customers remain responsible for securing their own vehicles and personal belongings.

9.4 Ewelme Dog Field will not be responsible for theft, loss or damage to vehicles or personal belongings unless the loss or damage is caused by something for which Ewelme Dog Field is legally responsible.

10. Damage, Theft & Misuse

10.1 Customers must treat the fields, fencing, gates, equipment and wider property with respect.

10.2 Any accidental damage must be reported to Ewelme Dog Field as soon as reasonably possible.

10.3 The booking holder may be responsible for the reasonable cost of repairing or replacing property damaged as a result of the deliberate, reckless or negligent actions of:

• the booking holder;

• another person attending as part of their booking; or

• a dog attending under their booking,

where the booking holder is legally responsible for that damage.

10.4 Suspected theft, deliberate vandalism, criminal damage or other criminal behaviour may be reported to the police or other appropriate authorities.

10.5 Ewelme Dog Field reserves the right to pursue recovery of losses where legally entitled to do so.

11. Behaviour & Conduct

11.1 Abusive, threatening, dangerous or deliberately destructive behaviour towards staff, other customers, animals or property will not be tolerated.

11.2 Customers must comply with reasonable safety instructions issued by Ewelme Dog Field.

11.3 We reserve the right to require any person or dog to leave the premises immediately where we reasonably believe that:

• these Terms & Conditions have been seriously breached;

• there is an immediate risk to a person or animal;

• property is being deliberately damaged or misused;

• unlawful activity is taking place; or

• the customer's behaviour is abusive, threatening or seriously disruptive.

11.4 Where a session is ended because of a customer's material breach of these Terms & Conditions, no refund will be due except where required by law.

11.5 We may refuse or suspend future bookings where there has been a serious or repeated breach of these Terms & Conditions.

12. Booking Changes, Cancellations & Refunds

12.1 Bookings are subject to the cancellation and amendment policy displayed during the booking process.

12.2 By completing a booking, you agree to the cancellation terms applicable to that booking.

12.3 Bookings may not be transferred, resold or given to another person without the prior agreement of Ewelme Dog Field.

12.4 Cancellations made at least 48 hours before the scheduled booking time are eligible for a full refund.

12.5 Customers may request to reschedule their booking to another available date or time provided at least 48 hours’ notice is given. All rescheduled bookings are subject to availability.

12.6 Cancellations or requests to reschedule made with less than 48 hours’ notice will not be eligible for a refund, credit, transfer or alternative booking, except where required by law.

12.7 A customer's inability to attend, late arrival or failure to attend does not entitle them to a refund, credit or alternative booking. Arriving late does not extend the booked session.

12.8 Ewelme Dog Field is an outdoor facility and customers are responsible for checking the weather forecast and deciding whether the weather conditions are suitable for themselves and their dog before making and attending a booking. Weather conditions including rain, mud, heat, cold, frost, snow, wind, storms or other adverse or changing weather do not entitle a customer to cancel, transfer, reschedule or receive a refund where the field remains open and available for use.

Customers are responsible for dressing appropriately for the conditions, bringing anything their dog may reasonably require and assessing whether their individual dog can safely exercise in the prevailing weather. If a customer decides that the weather is unsuitable for themselves or their dog, this remains the customer's responsibility and does not entitle them to a refund, credit or alternative booking.

12.9 Ewelme Dog Field may close a field where we reasonably consider conditions to be unsafe, where urgent maintenance is required or where circumstances outside our reasonable control prevent the booking from being provided safely.

12.10 If Ewelme Dog Field cancels a booking and cannot reasonably provide the booked service, we will offer an appropriate alternative booking, account credit or refund as applicable, subject to your statutory rights.

13. Late Arrival & Failure to Attend

13.1 Arriving late does not extend your booking.

13.2 All customers must leave at the original scheduled end time regardless of their arrival time.

13.3 Failure to attend a booking does not entitle the customer to a refund unless otherwise provided by our cancellation policy or required by law.

14. Liability & Assumption of Ordinary Risks

14.1 Customers acknowledge that exercising dogs and using rural outdoor land involves ordinary and unavoidable risks.

14.2 Customers are responsible for supervising and controlling their dogs and for taking reasonable care for their own safety and the safety of those attending with them.

14.3 Ewelme Dog Field will not be responsible for loss, injury, damage or expense arising from:

• the behaviour or actions of a customer's dog;

• interactions between dogs attending as part of the same booking;

• a customer's failure to supervise or control a dog;

• a customer's failure to comply with these Terms & Conditions or applicable law;

• misuse of equipment;

• inappropriate footwear or clothing;

• property or belongings brought onto the site;

• ordinary risks inherent in exercising dogs outdoors; or

• the acts or omissions of another person attending as part of the customer's booking,

except to the extent that Ewelme Dog Field is legally responsible for that loss, injury, damage or expense.

14.4 Nothing in these Terms & Conditions excludes or restricts liability which cannot lawfully be excluded or restricted.

In particular, nothing in these Terms & Conditions excludes or restricts liability for death or personal injury resulting from negligence where liability cannot legally be excluded.

14.5 Nothing in these Terms & Conditions affects the customer's statutory consumer rights.

15. Emergencies & Incidents

15.1 Serious accidents, injuries, escapes, damage to fencing or gates, or other significant safety incidents must be reported to Ewelme Dog Field as soon as reasonably possible.

15.2 In an emergency, customers should contact the appropriate emergency service where necessary.

15.3 Customers are responsible for obtaining veterinary treatment for their own dogs where required.

16. Compliance With the Law

16.1 Customers are responsible for complying with all legislation applicable to themselves and the dogs attending their booking.

16.2 Where a dog is subject to specific legal restrictions or exemption requirements, the owner or person responsible for the dog must comply with those requirements at all times.

16.3 Our Exempt & Banned-Type Dogs Policy forms part of these Terms & Conditions where an exempt banned-type dog attends the field.

17. Privacy & CCTV

17.1 Personal information supplied when making or managing a booking will be handled in accordance with our Privacy Policy and applicable data-protection law.

17.2 Where CCTV or other security recording operates on the premises, appropriate information will be provided in accordance with our Privacy Policy and applicable law.

18. Changes to These Terms

18.1 Ewelme Dog Field may update these Terms & Conditions from time to time to reflect changes in our services, facilities, safety requirements or applicable law.

18.2 Unless a change is required by law or for an immediate safety reason, the Terms & Conditions applicable to a booking will generally be those in force when the booking was made.

19. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary and the remaining provisions will continue to apply.

20. Governing Law

These Terms & Conditions are governed by the law of England and Wales.

Nothing in this clause affects any rights a consumer may have regarding where legal proceedings may be brought.

21. Agreement

By completing a booking and/or entering Ewelme Dog Field, you confirm that:

• you have read and understood these Terms & Conditions;

• you agree to comply with them;

• you will ensure that other people attending under your booking comply with the relevant rules;

• you accept responsibility for the dogs attending under your booking; and

• the information you have supplied in connection with your booking is accurate to the best of your knowledge.

Last reviewed: August 2026

​

​

Ewelme Dog Field – Privacy Policy

Last reviewed: August 2026

At Ewelme Dog Field, we take the privacy and security of our customers and website visitors seriously.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a booking, purchase a product or gift card, create an account, join our mailing list, contact us, complete one of our forms or otherwise interact with Ewelme Dog Field.

This policy applies to www.ewelmedogfield.co.uk and the services provided by Ewelme Dog Field.

1. Who We Are

Ewelme Dog Field is operated by:

Ewelme Sporting Limited
Company Number: 14725609

Ewelme Down Farm
Wallingford
Oxfordshire
OX10 6PQ

Email: info@ewelmedogfield.co.uk
Telephone: 07852 961822

For the purposes of UK data protection law, Ewelme Sporting Limited is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We May Collect

Depending on how you use our website and services, we may collect the following information.

Contact Information

This may include:

• your name;

• email address;

• telephone number;

• postal or delivery address; and

• information you provide when contacting us.

Booking Information

When you make or manage a field booking, we may collect:

• your name and contact details;

• booking date, time and field;

• number of dogs and people attending;

• information you choose to provide about your dog;

• booking history;

• cancellation or rescheduling information; and

• communications relating to your booking.

Account & Loyalty Information

If you create an account or participate in Paw Points or another customer programme, we may process:

• account details;

• login and account information;

• booking and purchase history;

• Paw Points and reward activity;

• membership or subscription information; and

• preferences associated with your account.

Shop, Gift Card & Transaction Information

Where you purchase products, gift cards or other services, we may collect:

• order details;

• delivery information;

• transaction history;

• payment status;

• refunds or credits; and

• information required to process and fulfil your order.

Where payments are processed through a third-party payment provider, payment-card information may be processed directly by that provider under its own privacy and security arrangements.

Exempt & Banned-Type Dog Documentation

Where you wish to use Ewelme Dog Field with a dog requiring legal exemption, we may collect information reasonably necessary to verify compliance with our Exempt & Banned-Type Dogs Policy, including:

• your name and contact details;

• your dog's breed or type;

• Certificate of Exemption;

• proof of microchipping;

• proof of neutering where required;

• information you voluntarily provide about your dog; and

• your signed declaration confirming that the information supplied is accurate.

We only request documentation that we reasonably consider necessary to verify eligibility to use the fields and comply with our policies.

Communications

We may retain correspondence when you contact us by:

• email;

• telephone;

• website form;

• social media;

• booking system; or

• another communication method.

Website & Technical Information

When you visit our website, information may be collected automatically, including:

• IP address;

• browser type;

• device information;

• pages visited;

• approximate location derived from technical information;

• referral source;

• date and time of access; and

• cookie and website-usage information.

CCTV & Security Information

Where CCTV or other security recording is in operation at Ewelme Dog Field or Ewelme Down Farm, images or recordings may be processed for legitimate security, safety, incident-management and crime-prevention purposes.

3. How We Use Your Information

We may use personal information to:

• process and administer bookings;

• provide access to the fields;

• contact you regarding your booking;

• process cancellations, refunds or booking changes;

• create and manage customer accounts;

• administer Paw Points and customer rewards;

• process shop purchases and gift cards;

• arrange delivery of products;

• respond to enquiries and complaints;

• verify documentation relating to exempt dogs;

• maintain the safety and security of customers, animals and the premises;

• investigate accidents, incidents, damage, misuse or suspected unlawful activity;

• prevent fraud or misuse of our services;

• maintain business and financial records;

• comply with legal or regulatory obligations;

• establish, exercise or defend legal claims;

• improve our website, booking system and customer experience;

• send marketing communications where permitted; and

• manage our business effectively.

4. Our Lawful Bases for Using Personal Information

We only process personal information where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract

We use information where it is necessary to enter into or perform our contract with you.

For example, this applies when you:

• make a field booking;

• purchase a product;

• purchase or redeem a gift card; or

• ask us to provide a service.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

• operating and improving Ewelme Dog Field;

• providing customer service;

• protecting our property and equipment;

• maintaining site and customer safety;

• preventing fraud and misuse;

• dealing with complaints and incidents;

• maintaining appropriate business records; and

• establishing or defending legal claims.

Legal Obligation

We may process or retain personal information where necessary to comply with applicable laws, accounting requirements, tax requirements, court orders or other legal obligations.

Consent

Where appropriate, we may rely on your consent, including for:

• certain marketing communications; and

• non-essential cookies or similar technologies.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing which took place lawfully before consent was withdrawn.

5. Marketing Communications

You may choose to join our mailing list to receive news, offers, updates and information from Ewelme Dog Field.

We will only send electronic marketing communications where we have an appropriate legal basis to do so.

You can unsubscribe at any time by:

• using the unsubscribe option within a marketing email; or

• contacting info@ewelmedogfield.co.uk.

Unsubscribing from marketing will not prevent us from sending necessary service communications relating to an existing booking, order, account or transaction.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, including features relating to:

• security;

• bookings;

• customer accounts;

• shopping baskets;

• website preferences; and

• other essential website functions.

We may also use analytics, functionality or marketing technologies to understand how visitors use the website and improve our services.

Where consent is legally required for a cookie or similar technology, it will only be used after the appropriate consent has been obtained.

You can manage available cookie choices using the cookie settings provided on our website and through your browser settings.

7. Website & Booking Platform

Our website is hosted and operated using Wix, which provides website hosting and may provide functionality relating to bookings, customer accounts, e-commerce, forms, communications and other website services.

Wix and other service providers may process personal information on our behalf where necessary to provide these services.

They may also process certain information as an independent controller in accordance with their own privacy policies.

8. Who We May Share Information With

We do not sell your personal information.

We may share information where reasonably necessary with:

• website, hosting and booking-system providers;

• payment processors;

• email and communication providers;

• delivery and courier companies;

• IT and security providers;

• accountants and professional advisers;

• solicitors;

• insurers;

• contractors acting on our behalf;

• police;

• local authorities;

• courts;

• regulators; or

• other competent authorities.

We will only share information where there is a legitimate reason to do so and will limit the information disclosed to what is reasonably necessary.

For example, information relating to an exempt dog may be provided to the police, local authority or another competent authority where disclosure is required or permitted by law or reasonably necessary following a serious incident.

9. International Transfers

Some of the organisations providing website, hosting, payment, communications or other technology services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised under UK data-protection law are in place.

These may include transferring information to countries recognised as providing adequate protection or using approved contractual safeguards.

10. How Long We Keep Your Information

We do not keep personal information indefinitely.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, taking into account:

• the nature of the information;

• the reason it was collected;

• legal and regulatory requirements;

• accounting and taxation requirements;

• potential disputes or legal claims; and

• safety and security considerations.

In general:

• booking and transaction records may be retained for the period reasonably required for accounting, taxation, contractual and legal purposes;

• financial records may be retained for up to six years or longer where required by law;

• customer account information may be retained while an account remains active and for a reasonable period afterwards;

• enquiry and correspondence records will be retained only while reasonably necessary to deal with the enquiry and any subsequent issue;

• marketing information will be retained until you unsubscribe, withdraw consent or we determine it is no longer appropriate to retain it;

• exempt-dog documentation will be retained only for as long as reasonably necessary to verify eligibility, maintain relevant compliance records and deal with any related incident or legal matter; and

• security or incident records may be retained for longer where necessary for the investigation, reporting or defence of a claim.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

11. Exempt-Dog Documentation

Documentation uploaded through our Exempt & Banned-Type Dogs form may contain important personal information.

Access to this information is limited to people who reasonably need it for verification, administration, safety or legal purposes.

The information will not be used for unrelated marketing purposes.

We will review our need to retain these documents and will remove them when they are no longer reasonably required.

12. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• alteration;

• accidental disclosure; and

• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how your information is used;

• object to certain processing;

• receive certain information in a portable format;

• withdraw consent where we rely on consent; and

• object to the use of your information for direct marketing.

These rights are subject to certain legal conditions and exemptions.

To exercise any of your rights, contact:

info@ewelmedogfield.co.uk

We may need to ask for information to confirm your identity before responding to a request.

14. Complaints

If you have any concerns about how we use your personal information, please contact us first so that we can investigate the matter.

Email: info@ewelmedogfield.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

15. Children

Our website and booking services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children through our booking, account or purchasing systems.

Where children attend Ewelme Dog Field, the adult responsible for the booking remains responsible for them in accordance with our Terms & Conditions.

16. Third-Party Websites

Our website may contain links to third-party websites or other businesses.

We are not responsible for the privacy practices of those third parties.

If you follow an external link, you should review the privacy information provided by that organisation.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;

• changes to our website or booking systems;

• changes in how we use personal information; or

• changes to applicable law or regulatory guidance.

The latest version will be published on our website with the date it was last reviewed.

18. Contact Us

For questions about this Privacy Policy or how we use your personal information, please contact:

Ewelme Dog Field
Ewelme Down Farm
Wallingford
Oxfordshire
OX10 6PQ

Email: info@ewelmedogfield.co.uk
Telephone: 07852 961822

Last reviewed: August 2026